Questions we hear all the time

About 15 minutes per session to set up, press play, and supervise the room. That's it. Your staff don't lead the fitness — Better5 instructors do that on screen. Your team's job is to welcome residents, start the session, and provide light encouragement. No fitness knowledge required.

None, unless you count a screen. Better5 works on any smart TV, tablet, laptop, or phone. All sessions are designed without equipment — residents need only a chair. If you want to add resistance bands or light weights for your more active residents, that's an option, but it's never required.

Same week, typically within 1–2 days. We create your account, walk your team through a quick onboarding call, and you're running sessions. There's no software to install, no IT involvement, and no long setup process.

Any device with a modern browser: smart TV, tablet, iPad, laptop, desktop, or phone. Most facilities use a TV in the activity room. You can also run sessions on an iPad propped up on a table for smaller groups.

Yes. Every Better5 session includes chair-based and supported options so that residents at any mobility level can participate safely. Our instructors demonstrate modifications throughout each class. We've designed specifically for the full range of mobility you see in senior living — from active to frail.

Yes. Better5 carries full professional liability and general liability insurance. Our programming is designed by qualified fitness professionals with specific expertise in senior and therapeutic exercise. We can provide insurance documentation upon request.

We haven't seen that yet — our average facility sees a 94% engagement rate once the program is established. But if you're struggling, we'll work with you. We'll review what's happening and help you with resident recruitment strategies, session timing, and facilitation tips. Low engagement is almost always solvable.

A few key ways: Better5 is structured (a curriculum, not random videos), tracked (participation is recorded and reported), senior-specific (built for 65+ adults, not general fitness audiences), evidence-based (grounded in gerontology research, not trends), and comes with staff support (we help you run it, not just give you access). YouTube videos are free — but they're not a program.

Custom content is available on the Premium plan. This includes facility-branded materials, custom session sequences, and content tailored to your resident population. On Digital and Launch plans, you can schedule sessions from our full library in whatever order works for your facility.

Every plan includes monthly participation reports showing sessions completed, resident engagement, and program activity. These go to your ED automatically and can be shared with families. The Premium plan includes dedicated family engagement reports. Many facilities also notice anecdotal improvements — residents mentioning the program to families, improved mood, better balance — which families pick up on quickly.

No contracts, ever. Better5 is month-to-month. We keep facilities because they love the results — not because they're locked in. Cancel anytime, no penalties.

Yes. We understand that senior living operations have unpredictable moments — outbreaks, staffing gaps, building issues. We can pause your subscription for up to 60 days without penalty. Just let us know and we'll sort it out.

Better5 currently serves facilities in Canada, Australia, and the United Kingdom. All content is produced in English and is relevant to senior living facilities in each of these markets. Pricing shown is in CAD — please contact us for AUD and GBP pricing.

Some provincial and territorial programs in Canada offer funding for resident wellness and fall prevention programming that may be applicable to Better5. We can advise on what's available in your region. Contact us and we'll share what we know about funding options for your province.

A real human who knows your facility. We don't do ticket queues or chatbots. Every facility has a contact at Better5, and we respond same day — usually within a couple of hours during business hours. For Launch and Premium plans, you have a direct phone number. You're never left hanging.