Questions we hear all the time

It depends on how your residence likes to run its programming — and that's by design. At its simplest, a staff member can press play and support the room. Some facilities prefer their staff to preview the session movements beforehand and take a more hands-on facilitation role. Both approaches work well. No fitness background or prior education is required either way. For staff who want to get up to speed, our intro video for facilitators takes about 5 minutes to watch — add the time to run the session and you're typically under 10 minutes of total staff time per class.

None, unless you count a screen. Better5 works on any smart TV, tablet, laptop, or phone. All sessions are designed without equipment — residents need only a chair. If you want to add resistance bands or light weights for your more active residents, that's an option, but it's never required.

Same week, typically within 1–2 days. We create your account, walk your team through a quick onboarding call, and you're running sessions. There's no software to install, no IT involvement, and no long setup process.

Any device with a modern browser: smart TV, tablet, iPad, laptop, desktop, or phone. Most facilities use a TV in the activity room. You can also run sessions on an iPad propped up on a table for smaller groups.

Yes. Every Better5 session includes chair-based and supported options so that residents at any mobility level can participate safely. Our instructors demonstrate modifications throughout each class. We've designed specifically for the full range of mobility you see in senior living — from active to frail.

Yes. Better5 carries professional liability and general liability insurance. Our programming is designed by qualified fitness professionals with specific expertise in senior and therapeutic exercise. We can provide insurance documentation upon request.

If you're struggling with engagement, we'll work with you. We'll review what's happening and help with resident recruitment strategies, session timing, and facilitation tips. Low engagement is almost always solvable with the right adjustments.

A few key ways: Better5 is structured (a curriculum, not random videos), tracked (participation is recorded and reported), senior-specific (built for 60+ adults, not general fitness audiences), evidence-based (grounded in gerontology research, not trends), and comes with staff support (we help you run it, not just give you access). YouTube videos are free — but they're not a program.

All plans include access to the full Better5 library, and you can run sessions in whatever order fits your facility's schedule. Custom-filmed content — branded to your facility or tailored to a specific resident population — is available as a separate add-on. Contact us to discuss what that looks like.

Every plan includes monthly participation reports showing sessions completed and resident engagement. These can be shared with families and used in care documentation. Many facilities also notice anecdotal improvements — residents mentioning the program to family members, improved mood, better balance — which families pick up on quickly.

Yes. All plans include a minimum commitment term. We work with each facility to find terms that make sense — reach out and we'll walk you through the details. We want partners who are committed to the program and seeing real results for their residents.

We understand that senior living operations have unpredictable moments — outbreaks, staffing gaps, building issues. If something comes up, reach out and we'll work with you on a case-by-case basis to find a solution that makes sense.

Better5 serves senior living facilities worldwide. Our content is produced in English and works for any facility regardless of location. Pricing shown on this site is in CAD — contact us for pricing in your local currency.

Potentially — and we're happy to help you find out. We can work with your team on grant research and applications related to resident wellness, fall prevention, and activity programming. If there's an opportunity that fits, we'll support the process. Reach out and we'll take a look at what's available in your region.

Every facility is assigned a dedicated account executive who knows your setup and can handle whatever comes up. No ticket queues, no chatbots. Reach out to your account executive directly and expect a response within 1–2 business days.